Troubleshooting Accessing Oracle Cloud Infrastructure (OCI) From My Services Dashboard
(Doc ID 2443755.1)
Last updated on JANUARY 29, 2019
Applies to:Oracle Cloud Infrastructure - Version N/A and later
Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.
Guidelines for how to troubleshoot common issues accessing OCI (Oracle Cloud Infrastructure) formerly known as Bare Metal Cloud Service.
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In this Document
|Explanation of OCI Availability|
|Determine the Type of Cloud Account|
|OCI (Compute) Service Tile is Not Available from the My Services Dashboard|
|Step 1 - Check to see if you can access OCI (shown as Compute) from any of the the three methods below:|
|Step 2 - Verify the Data Centers or Regions Available on Your Cloud Account|
|Step 3 - For IDCS accounts with Global Entitlement|
|Extend Services to North America or EMEA If Needed|
|Ensure That You Have an Account in the Region with OCI Services|
|Ensure That You are Logged into the Default/Home Region for OCI|
|Step 4 - Ensure that You Have Selected the Correct Identity Domain|
|Password/Authentication Issues Logging into the OCI Service Console|
|Traditional/SIM (non-IDCS) Cloud Accounts|
|IDCS Cloud Accounts|
|Special Considerations for IDCS Global Entitlement Accounts with Both North America and EMEA Regions Enabled|
|Logging into the OCI Service Console Directly Instead of from the My Services Dashboard|