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Self Service Roles Import Is Unsuccesful (Doc ID 2443875.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Service Requests

Self Service Roles Import is unsuccessful

ERROR
JBO-27024: Failed to validate a row with key oracle.jbo.Key[300000003956024 ] in SelfServiceRolesEO,
JBO-27014: Attribute RelationshipTypeCd in SelfServiceRolesEO is required.,
You cannot grant additional roles to a user who does not have the Customer Self-Service User role. (SVC-5295090)



Cause

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In this Document
Symptoms
Cause
Solution
References


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