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P6 Web Pages Unable To Load Properly. (Doc ID 2444239.1)

Last updated on OCTOBER 20, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8 and later
Primavera P6 Enterprise Project Portfolio Management - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When loading the Activities page, the page does not load. This also occurs in the EPS and Resource Assignments pages.

EXPECTED BEHAVIOR

Expect the Activities page to load.

ADDITIONAL

The below error may be found in the P6WebAccess.log: <ADMIN> <Error getting setting: ClientProperties.ServerAndPortOverride Cannot find item: ClientProperties. Your configuration is out-of-date.>
However, this message is misleading as the configuration is not out of date.

STEPS

The issue can be reproduced at will with the following steps:

  1. Log into P6 Web.
  2. Projects | Activities page.
  3. Page will not load.

Cause

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In this Document
Symptoms
Cause
Solution
References


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