My Oracle Support Banner

User Cannot View Categories When Assigned to a Group (Doc ID 2444248.1)

Last updated on MARCH 18, 2019

Applies to:

Oracle Prime Cloud Service - Version 18.6 and later
Information in this document applies to any platform.

Symptoms

ACTUAL RESULTS

When creating an issue, no results are found when assigning a Category, not allowing the user to create the issue. User is assigned to the project security via a group and group has a project permission set that should allow him to create issues and see/assign categories. However, when the user is assigned to the project as an individual with the same permission sets, he is able to see/assign categories and create issues.

STEPS

The issue can be reproduced at will with the following steps:

  1. Log into Prime Projects.
  2. Open a project, Field app.
  3. Attempt to create an Issue with a user assigned to project security via group. When selecting 'Category', no results will be found, not allowing the user to create the issue.
  4. Assign the user to the project security as an individual with the same permission sets.
  5. User will now be able to view Categories and create Issue.

ADDITIONAL NOTE:

Using the Mobile app, when selecting the plus sign to add new QA/QC issue message says 'Can't create issue. There are no issue list types.'

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.