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City is not being populated with a value when a postal code is selected from the list of values. (Doc ID 2444265.1)

Last updated on SEPTEMBER 14, 2018

Applies to:

Oracle Customer Data Management Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Data Quality, Customer Hub

ACTUAL BEHAVIOR
---------------
City is not being populated with a value when a postal code is selected from the list of values.

EXPECTED BEHAVIOR
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The city should be populated with the other fields when a geography is selected

STEPS
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The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to Customer Data management > Organizations
3. Search and edit an organization
4. Add an Address selecting Postal Code 77500; the Neighborhood CANCUN and State QUITANA ROO are also populated but the City BENITO JUAREZ is not

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the City is not being populated on an address for Mexico.

Cause

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In this Document
Symptoms
Cause
Solution
References


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