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Previous Service Requests are Not Visible from My Account (Doc ID 2444534.1)

Last updated on SEPTEMBER 17, 2019

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Content and Experience Cloud Classic - Version 18.1.2 and later
Content and Experience Cloud - Version N/A and later
Information in this document applies to any platform.

Goal

Previous Service Requests created under the user's Support Identifier are not visible under my account.  The user is expecting to see all of the Service Requests created by all the users under that Support identifier, but instead, the user's search returns the following message:  

"No information Returned"

Solution

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In this Document
Goal
Solution
References


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