IDCS: 2-Step Verification Email Notifications Not Received
(Doc ID 2445407.1)
Last updated on JULY 25, 2023
Applies to:
Identity Cloud Service (IDCS) - Version N/A to N/AInformation in this document applies to any platform.
Symptoms
On : NA version, Managing Service Instances
2-Step Verification Email not being received
ERROR
-----------------------
No emails received
IDCS says email sent, but users are not receiving emails.
Have checked exchange server, and no emails have reached .;
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. OAC iand IDCS integrated .
2. MFA enabled for Mobile App, Text, and Email.
3. users have setup MFA on initial login.
4. Some users do not have text of mobile app access so email verification is necessary.
5.Have verified that the notification "2-step email one time pass-code verification" checkbox is checked in Notifications.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |