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IDCS: 2-Step Verification Email Notifications Not Received (Doc ID 2445407.1)

Last updated on SEPTEMBER 10, 2018

Applies to:

Identity Cloud Service (IDCS) - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

On : NA version, Managing Service Instances

2-Step Verification Email not being received


ERROR
-----------------------
No emails received

IDCS says email sent, but users are not receiving emails.
Have checked exchange server, and no emails have reached .;



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. OAC iand IDCS integrated .
2. MFA enabled for Mobile App, Text, and Email.
3. users have setup MFA on initial login.
4. Some users do not have text of mobile app access so email verification is necessary.
5.Have verified that the notification "2-step email one time pass-code verification" checkbox is checked in Notifications.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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