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Error: "Could not connect to xxx.oracleindustry.com:443" When Attempting to Launch PVD Via SGD Client (Doc ID 2445478.1)

Last updated on SEPTEMBER 26, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

Unable to launch Primavera Virtual Desktop (PVD) via the Secure Global Desktop (SGD) client application. 
The following error is displayed:

ERROR
-----------------------
Error - Secure Global Desktop Client Could not connect to xxx.oracleindustry.com:443

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch PVD via the Oracle SGD client
2. When launched SGD authenticates the user correctly but then displays the error above.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use PVD via SGD

Changes

 

Cause

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