My Oracle Support Banner

ContactService - FindContact Web Service Timeout Error In Production (Doc ID 2446214.1)

Last updated on MAY 13, 2022

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

Web Service Timeout Error in Production

Seeing timeout error while invoking the ContactService > findContact method in PRODUCTION.

End point url :- https://xxxx.fa.us2.oraclecloud.com:44/crmService/ContactService

Error

The proxy server did not receive a timely response from the upstream server.

Reference Gateway Timeout
 

ERROR
-----------------------
The proxy server did not receive a timely response from the upstream server.

Reference Gateway Timeout

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Invoke findContact on ContactService.
2. Receiving the Gateway timeout.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.