Workbench Search Option for a Single Specific Shipment Record Returns No Results (Doc ID 2446399.1)

Last updated on AUGUST 05, 2024

Applies to:

Symptoms

You find that the Search and replace for a specific record on a workbench does not work. 

EXPECTED BEHAVIOR
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The shipment would appear on the workbench after being selected.

STEPS
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The issue can be reproduced at will with the following steps:

Step 1:Open any workbench. You can use PUBLIC workbenches for this example, Dock Scheduling Workbench.
Step 2:Click on the or icon. Input a specific shipment id and click search. Only one result should be displayed.
Step 3:Select the shipment and click Finish as shown in the above screen shot. The Workbench does not get refreshed with the selected shipment.
Step 4: Repeat Step 1.
Step 5: Now click on the icons mentioned in Step 2. Instead of a specific shipment id give a search criterion that will pull up multiple shipments.
Step 6: Now select your shipment and click Finish as shown above. The process refreshes the workbench with the selected equipment.

Cause

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