Seeded Benefits Reports Not Generating Data Properly (Doc ID 2446489.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Symptoms

ACTUAL BEHAVIOR
---------------
Seeded Benefits reports not generating data properly

We are experiencing an issue with one of the seeded benefits reports that we run on a daily basis.

We are running the life events report for people with status 'detected' for the last 6 months and noticed that
specially the newhires are not appearing sometimes. Sometimes it appears.

We cleared the browser cache and still it is not consistent.

But if you look in HCM under enrollment you can see that they have their status as 'detected'.

In one case, we have one employee not showing at all with detected status, who is a new hire and having a salary change.

We noticed this problem as of yesterday.


EXPECTED BEHAVIOR
-----------------------
Report should pull and show all newhires

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Benefits > Evaluation and Reporting
2. Select Life Events tam
3. Run the report with 6 months back
4. Review details of report.
5. Detected New Hire events are not showing on the report.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.