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Link in Correspondence Not Working (Doc ID 2446764.1)

Last updated on OCTOBER 20, 2021

Applies to:

Oracle Taleo Recruiting Cloud Service - Career Section - Version 15B and later
Oracle Taleo Recruiting Cloud Service - Version 15B and later
Oracle Taleo Platform Cloud Service - SmartOrg (Central Configuration) - Version 15B and later
Oracle Taleo Onboarding Cloud Service - Version 15B and later
Oracle Taleo Performance Management Cloud Service - General - Version 15B and later
Information in this document applies to any platform.

Symptoms

When the user or candidate clicks the link received in a correspondence, a Page Not Found error occurs as the URL behind the link is invalid and looks like https://ZONE.taleo.net/enterprise/VERSION/akira/pub/fckeditor/editor/{VARIABLE} 

The ZONE, VERSION and VARIABLE can be different depending of the current customer context.

Cause

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In this Document
Symptoms
Cause
Solution
References

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