IDCS/OAC integration with external IDP : Single Log out errors out as : "There was a problem with your account, please contact support”. (Doc ID 2446939.1)

Last updated on SEPTEMBER 27, 2023

Applies to:

Symptoms

IDCS/OAC integration with external IDP : Global Single logout errors out as : "There was a problem with your account, please contact support”.

PROBLEM DESCRIPTION
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Global logout is not working in OAC /IDCS integrated environment where IDCS acting as SP with external provider as IDP.
 
The SAMLogout Request/Response has status success.

IDCS is not able to redirect to the post logout url and throws an error in the browser as "There was a problem with your account, please contact support”.

The fiddler trace shows $IDCSHOST:PORT/fed/v1/idp/slo redirecting to $IDCSHOST:PORT/u1/v1/error?signature=
 
 
 ERROR
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“ There was a problem with your account, please contact support”.


STEPS
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The issue can be reproduced at will with the following steps:
1.Integrate OAC with IDCS
2. Login to the application
3. Logout of the application

Changes

Cause

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