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Outlook Sync Failing with Error FC0020 (Doc ID 2446986.1)

Last updated on SEPTEMBER 24, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Microsoft Outlook

Outlook Sync Failing with Error FC0020

When attempting to sync Outlook, the following error occurs.

Application experienced technical difficulties. Further troubleshooting should be done by technical support
ERROR Code : FC0020

The issue can be reproduced at will with the following steps:
1. Open Outlook
2. Start Sync
3. At Querying Records sync fails with FC0020 error code

The issue has the following business impact:
Due to this issue, users cannot sync with oracle sales cloud.


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