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Outlook Sync Failing with Error FC0020 (Doc ID 2446986.1)

Last updated on SEPTEMBER 24, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Microsoft Outlook

Outlook Sync Failing with Error FC0020

When attempting to sync Outlook, the following error occurs.

ERROR
-----------------------
Application experienced technical difficulties. Further troubleshooting should be done by technical support
ERROR Code : FC0020

STEPS
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The issue can be reproduced at will with the following steps:
1. Open Outlook
2. Start Sync
3. At Querying Records sync fails with FC0020 error code

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sync with oracle sales cloud.

Cause

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