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Can 2 Service Requests Be Merged? (Doc ID 2447869.1)

Last updated on JUNE 20, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

Can we merge 2 or more service requests into one without losing the information? Often times, 2 SRs are created inadvertently by 2 people on the same issue, so the client wants to merge those 2 into one request.
 

Solution

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In this Document
Goal
Solution


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