Can 2 Service Requests Be Merged?
(Doc ID 2447869.1)
Last updated on JUNE 20, 2022
Applies to:Oracle Fusion B2B Service Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.
Can we merge 2 or more service requests into one without losing the information? Often times, 2 SRs are created inadvertently by 2 people on the same issue, so the client wants to merge those 2 into one request.
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