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Error 'Unable to initialize UCR Repository' or 'The system could not process your request' When Opening/Uploading an Attachment in Unifier (Doc ID 2448057.1)

Last updated on APRIL 02, 2020

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

When users attempt to open or upload attachments in Unifier, the following error occurs:

The system could not process your request. Logging in again may help in some cases

The following can also be found in the Unifier log file:

skire.dm.ucr.UCRService> Unable to initialize UCR Repository.

and/or

#c<skire.dm.ucr.UCRService> Adding document to ucr ==== repoPath

The issue can be reproduced at will with the following steps:

  1. Log in to Unifier.
  2. Attempt to Open and/or Upload any file.

Changes

 

Cause

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