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Service Request - Message Tab Filters (Doc ID 2448517.1)

Last updated on SEPTEMBER 24, 2018

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

When we navigate to Service Request Page, on Message Tab, we see three drop down - Internal, Customer and System. Please see attachment showing these there drop downs (highlighted in blue)

Can you please let us know what is use of these three drop downs ?
 

Solution

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