My Oracle Support Banner

The GTM-EBS Screening Response Transmission Fails with 'Message has NULL protocol value' After the Upgrade to OTM v18c (Doc ID 2448687.1)

Last updated on FEBRUARY 01, 2021

Applies to:

Oracle Global Trade Management Cloud Service - Version 18 and later
Oracle Shipping Execution - Version 12.2 and later
Oracle Global Trade Management - Version 6.4.3 and later
Oracle Transportation Management Cloud Service - Version 18 and later
Oracle Transportation Management - Version 6.4.3 and later
Information in this document applies to any platform.

Symptoms

After the upgrade to OTM v18c, when attempting to send the GTM Screening Result to the External System, the Outbound Transmission fails and the Status set to ERROR.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.