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Customer Hierarchy Member Import Jobs Going To Unsuccessful (Doc ID 2449001.1)

Last updated on SEPTEMBER 20, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Accounts, Contacts, Households

Customer Hierarchy Member Jobs going to Unsuccessful

You are not able to rerun Customer Hierarchy Member job if the same job went to unsuccessful before.After rerunning the job its going to unsuccessful again. You have already checked that there is no data issue and file format issue.First time it went to unsuccessful as the job ran twice.When you tried to rerun the job its going to unsuccessful again and again.Looks like first instance of the job execution is still active which is preventing it from rerunning the jobs.


Batch Identifier- 300000279543428

ERROR
-----------------------
[Unsuccessful]


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit Customer hierarchy member job
2. Ending in error

BUSINESS IMPACT
-----------------------
This issue is impacting customer hierarchy membership from being imported.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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