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Mail is Not Being Sent and No Notifications are Received Even After All Notification Properties are Properly Configured (Doc ID 2449067.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Transportation Management Cloud Service - Version 6.4.2 and later
Oracle Global Trade Management Cloud Service - Version 6.4.2 and later
Information in this document applies to any platform.

Symptoms

After having added a NOTIFY step in a custom agent, you don't receive any email notification.

Steps you have configured:

- a contact in OPER domain with EMAIL as a #1 rank contact com method
- a NOTIFY action in a custom agent
- glog.workflow.notify.advisor.email property populated with "otm-no-reply@oracle.com" value in the CUSTOM property set
- glog.workflow.notify.advisor.name property populated with "G-Log Advisor" value in the CUSTOM property set

You have confirmed the properties are set with:

 

Cause

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In this Document
Symptoms
Cause
Solution


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