Sales Order Issued But Still Item Qty Showing In On-Hand And Reservations (Doc ID 2449119.1)

Last updated on JULY 29, 2024

Applies to:

Symptoms

Back to Back Sales Order is shipped and closed but still quantity is showing in Reservations as reserved quantity


EXPECTED BEHAVIOR
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After the item is shipped and sales order is closed, the reservations will be removed from the Manage Reservations and Picks UI

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Back to Back Sales Order
2. Receive the PO and Ship the sales order
3. After sales order is shipped and closed, Navigate to Manage Item Quantities
4. Query for item in the inventory organization
5. The total onhand for primary UOM exists
6. Click on Item Availability and find that there is nothing available to reserve or transact.
7. Navigate to Manage Reservations and PIcks and query for item in inventory organization.
5. Find that B2B Sales Order is showing reservation quantity even though it is shipped and closed.

Cause

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