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Tracking Inbound Calls (Doc ID 2449489.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


I just wanted to check if there is any way to track all the inbound calls made to oracle sales cloud.

If this can be done, I need to understand if we can invoke any action based on an inbound query to OSC.

I understand that we can invoke action if some update is made in OSC. But wanted to check the case where in there isn't any update but just a query happens in sales cloud.


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