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Save Button Missing in CX Cloud Mobile (Only Android Devices) (Doc ID 2449630.1)

Last updated on NOVEMBER 27, 2019

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On: 11.13.18.05.0 version, CX Mobile Application

ACTUAL BEHAVIOR
---------------
Save button disappeared on the mobile app

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to mobile app
2. Go to any object
3. Select Create
4. No Save button

This can also be experienced with other buttons like the Save or Create on various pages.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 1. Alternative solution on newer Android version
 1.1) Revert Chrome to older version
 1.2) In order to keep it so for the moment you need to disable Autoupdate for Chrome also
 2. For older Android version additional steps are necessary:
 2.1) Launch PlayStore App and Search for Android System WebView.
 2.2) Uninstall the Android System WebView from PlayStore by Tapping on uninstall button.
References


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