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When Creating and Provisioning Users in Cloud Administration, No Users Are Created in the Production Environment Although the Same Users Were Created in Stage (Doc ID 2449649.1)

Last updated on SEPTEMBER 11, 2019

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When the Cloud Administrator creates and provisions users to Stage and Production environments, many users that were successfully created and provisioned to the Stage environment do not exist in the Production environment.

EXPECTED BEHAVIOR

Users should be provisioned to both environments.

 

The issue can be reproduced at will with the following steps:

  1. Customer Cloud Admin logs into the Cloud Administration application.
  2. Cloud Admin creates and Provisions users to Stage and Production.
  3. The users are created in Stage, but not in Production.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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