How To Enable Chat Functionality In HR Help Desk ?
(Doc ID 2450274.1)
Last updated on AUGUST 29, 2023
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.05.0 and laterInformation in this document applies to any platform.
Symptoms
User wants to enable the chat functionality between HR Help Desk Agent and Employee raising the Help Desk Service Request.
Currently user can see the chat icon in the toolbar which shows "Not available for chat interactions". When logged in as employee, user does not see the chat icon available to them.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |