Email Notification Is Not Going Out From OTM/GTM Using Custom Action With Error 'Failed in routing out'
(Doc ID 2450345.1)
Last updated on FEBRUARY 25, 2019
Applies to:Oracle Global Trade Management Cloud Service - Version 6.4.2 and later
Information in this document applies to any platform.
When attempting to attempting to use a UI custom action to run an agent that a "Notify Contact" action, the email notification fails and the following error occurs.
2018-08-20 14:17:08.994 750897 Error Exception Agent XXX failed
2018-08-20 14:17:09.305 750897 Error Exception 000483 Failed in routing out Item XXX
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