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Email Notification Is Not Going Out From OTM/GTM Using Custom Action With Error 'Failed in routing out' (Doc ID 2450345.1)

Last updated on NOVEMBER 14, 2019

Applies to:

Oracle Global Trade Management Cloud Service - Version 6.4.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to attempting to use a UI custom action to run an agent that a "Notify Contact" action, the email notification fails and the following error occurs.

ERROR
-----------------------
2018-08-20 14:17:08.994 750897 Error Exception Agent XXX failed
2018-08-20 14:17:09.305 750897 Error Exception 000483 Failed in routing out Item XXX

Cause

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In this Document
Symptoms
Cause
Solution
References


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