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Error '\\tsclient\c is not accessible. You might not have permission to use this network resource ...' or P6 Professional PVD Hangs When Importing a Large XER File (Doc ID 2451137.1)

Last updated on MARCH 07, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.12.0.0 to 18.8 [Release 17.12 to 18.8]
Information in this document applies to any platform.

Symptoms

When attempting to import large XER to P6 Professional through PVD, the application hangs for a long time and finally fails with below error. Sometimes the PVD container crashes or closes completely.

\\tsclient\C(rw) is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions.
Attempt to access invalid address.

 

The issue can be reproduced at will with the following steps:

  1. Log on P6 Professional client through PVD.
  2. Import an XER file which is placed in a mapped network location.
  3. Observe reported error/behavior.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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