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PSM Cannot Access The VM When sys_infra2db_ssh Seurity Rule Is Disabled. (Doc ID 2451185.1)

Last updated on SEPTEMBER 25, 2018

Applies to:

Oracle Database Cloud Service - Version N/A to N/A [Release 1.0]
Information in this document applies to any platform.

Symptoms

We may see service startup taking more time and may fail:

Sep 21, 2018 4:39:48 PM UTC Activity Submitted
Sep 21, 2018 4:39:48 PM UTC Activity Started
Sep 21, 2018 4:39:48 PM UTC The Service [xxxxx] is restarting...
Sep 21, 2018 6:42:23 PM UTC Failed to establish SSH connectivity to VM(s) after [56] minutes...
Sep 21, 2018 6:42:27 PM UTC Failed to start the service [xxxxx]
Sep 21, 2018 6:42:27 PM UTC Failed to restart the service [xxxxx]
Sep 21, 2018 6:42:27 PM UTC Activity Ended

2. Some time the vm may come up and customer is able to connect to the vm, database will be started but the activity does not update it correctly and it gets stuck at:

Sep 22, 2018 5:09:07 AM UTC Activity Submitted
Sep 22, 2018 5:09:10 AM UTC Activity Started
Sep 22, 2018 5:09:10 AM UTC VM [xxxxx] of Database Cloud Service [xxxxx] is restarting..

Changes

 

Cause

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