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Does "Responded Messages" Data Include Comments in KPI Report? (Doc ID 2451345.1)

Last updated on OCTOBER 17, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

On : NA version, Listen and Analyze

Does "Responded Messages" data include comments?

1. Go Listen & Analyze - Resources - Custom Analytics.
2. Create a new report and add a KPI for Engage widget.
3. From the list of available metrics choose "Responded Message".

Can you confirm whether the resulting numbers count includes responses to all posts, comments and direct messages?
 

Solution

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Goal
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