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Custom Payslip Process Erroring Out: XRD job status C Name PAY_PAYPROC_UNKNOWN_ERR Token3 null A system error occurred during processing. Your help desk was notified. (Doc ID 2451493.1)

Last updated on SEPTEMBER 25, 2018

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, AE - United Arab Emirates Legislation

When attempting to generate UAE Payslip after Release 13 upgrade,
the following error occurs:

ERROR
-----------------------
FROM UI: 'A system error occurred during processing. Your help desk was notified.'

FROM LOG FILE:
PLSQL Log Messages
End PLSQL Log Messages
BIP job processId = 154156
BIP job status SUCCEEDED
BIP job processId = 154155
BIP job status ERROR
XRD job processId = 154157
XRD job status C
Name PAY_PAYPROC_UNKNOWN_ERR
Token1 null
Token2 null
Token3 null
A system error occurred during processing. Your help desk was notified.
PLSQL Log Messages
End PLSQL Log Messages
PLSQL Log Messages
End PLSQL Log Messages

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Generate Payslip process;
2. process is getting erred.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, after Release 13 upgrade, users cannot generate UAE Payslip.

Changes

 

Cause

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