OCI Compute instance is not responsive: Unable To Reboot Or Stop Instance (Doc ID 2451510.1)

Last updated on JUNE 25, 2024

Applies to:

OCI Compute - Version N/A and later
Oracle Cloud Infrastructure Block Storage - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

OCI Instance suddenly stopped responding to all network connectivity.
Compute instances will not complete a reboot after manually clicking reboot from the OCI console. Instance has not rebooted after 45 minutes.
Console connections to the instance are failing.
After stopping the instance, it never completes a stop.
Instance remains in stopping or unresponsive state for an extended period of time.

Changes

No changes to the instance or network have been implemented.

Cause

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OCI Compute instance is not responsive: Unable To Reboot Or Stop Instance (Doc ID 2451510.1)

Applies to:

Symptoms

Changes

Cause

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