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FA: SCM: OM: Order Import Web Service - Customers Addresses Created With The Wrong Account Address (Doc ID 2451682.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

When importing a Sales Order, the sales order is created successfully with a new Ship To address, but when reviewing the customer account from Receivables - Manage Customer Form the new Ship To Address is not shown.

When Creating a new Sales order using Import Sales Orders Web Services the customer name is standard and known and defined in Fusion Application, customer Ship to address is not. The Sales Order is created with the new Ship to address. This ship to address can not be seen when viewing the customer from the Receivables - Manage Customer Form (AR).

The expectation is that the Ship to Address should be shown in Receivables.

Changes

 Ship-to on an order is a party site and not account site. Only Bill to are account sites. The Ship to Site created by Order Management has been created at Party Site and Not at Customer Site level.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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