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Template Import Fails with "Could not process 'final' task item 'ZBC3285D87E12214E23EDAD0B5B34C03'. intradoc.common.ServiceException:" (Doc ID 2451988.1)

Last updated on OCTOBER 12, 2021

Applies to:

Content and Experience Cloud Service - Version and later
Content and Experience Cloud Classic - Version 18.1.2 and later
Content and Experience Cloud - Version 18.2.5 and later
Information in this document applies to any platform.


As part of a migration from one service instance to another, with template exports and imports, we created templates of each of the old sites and exported them. Now, we've successfully imported a few of those templates (not yet created sites from them), but some of the templates are failing to import.

In the UI we see a red error bar towards the top of the UI:

Could not process 'final' task item 'ZBC3285D87E12214E23EDAD0B5B34C03'. intradoc.common.ServiceException:




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