My Oracle Support Banner

Unable To Update Records Of Employee (Doc ID 2452325.1)

Last updated on SEPTEMBER 26, 2018

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Global Human Resources in Saas Environment

When attempting to update the record of promotion for employee, the following error occurs.

ERROR
-------------
Error occurred while displaying History tree table. Error in evaluating routing slip. Check the underlying exception and correct the error in the routing slip.

ServiceErrorMessage=<tns:ServiceErrorMessage xmlns:tns="http://xmlns.oracle.com/adf/svc/errors/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><tns:code>29000</tns:code><tns:message>JBO-29000: Unexpected exception caught: java.lang.RuntimeException, msg=oracle.jbo.TooManyObjectsException: JBO-25013: Too many objects match the primary key oracle.jbo.Key[300000047205237 2017-04-01 4712-12-31 ].</tns:message><tns:severity>SEVERITY_ERROR</tns:severity><tns:detail xsi:type="tns:ServiceErrorMessage"><tns:message>oracle.jbo.TooManyObjectsException: JBO-25013: Too many objects match the primary key oracle.jbo.Key[300000047205237 2017-04-01 4712-12-31 ].</tns:message><tns:severity>SEVERITY_ERROR</tns:severity><tns:exceptionClassName>java.lang.RuntimeException</tns:exceptionClassName></tns:detail><tns:exceptionClassName>oracle.jbo.JboException</tns:exceptionClassName></tns:ServiceErrorMessage>}
cause: {null}

STEPS
-----------
The issue can be reproduced at will with the following steps:
1. Navigate to Person Management.
2. Search for the employee.
3. On Manage Employment page, click on Edit > Update.
4. On Update Employment pop-up, select the effective start date as 01-Dec-2015 , select action as promotion and action reason as promote. Click on Ok.
5. Click on review page and upon expanding the approvers section, the above error is triggered.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.