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Oracle OSC App Issues Connecting (Doc ID 2452554.1)

Last updated on MARCH 24, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, CX Integration

The customer is receiving Invalid error when attempting to validate the connection between OSC and Eloqua.

Also, the following error when trying to create a new action.

{"status":"Failure","meta":null}

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Eloqua
2. Go to the OSC Integration App
3. Go to Settings> Connection
4. Enter the following Connection details and click on the 'Validate Credentials' button
URL: https://ehqm-dev1.fa.us2.oraclecloud.com
Username: Eloqua.API
Password:

Cause

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In this Document
Symptoms
Cause
Solution
References


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