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Oracle OSC App Issues Connecting (Doc ID 2452554.1)

Last updated on SEPTEMBER 27, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, CX Integration

The customer is receiving Invalid error when attempting to validate the connection between OSC and Eloqua.

Also, the following error when trying to create a new action.

{"requestId":"f9e09836-9ecd-4afb-b0db-bb1c1e1825b6","message":"failed: [com.oracle.mrktcld.microservice.remote.http.HttpRequestException: statusCode:500, reasonPhrase:\"Internal Server Error\", errorMessage:\"\"\n\tat com.oracle.mrktcld.microservice.remote.http.impl.AbstractConnection.processResponse(AbstractConnection.java:135)\n\tat com.oracle.mrktcld.microservice.remote.http.impl.AbstractConnection.processResponse(AbstractConnection.java:87)\n\tat com.oracle.mrktcld.microservice.remote.http.impl.AbstractConnection.execute(AbstractConnection.java:63)\n\tat com.oracle.mrktcld.salescloudservice.api.impl.ScRestApiProvider.globalDescribe(ScRestApiProvider.java:111)\n\tat com.oracle.mrktcld.salescloudservice.resource.controller.impl.ScResourceController.globalDescribe(ScResourceController.java:618)\n\tat com.oracle.mrktcld.salescloudservice.resource.controller.impl.ScResourceController$$FastClassBySpringCGLIB$$5e0bcfb0.invoke()\n\tat org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:204)\n\tat org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.invokeJoinpoint(CglibAopProxy.java:717)\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)\n\tat org.springframework.aop.aspectj.MethodInvocationProceedingJoinPoint.proceed(MethodInvocationProceedingJoinPoint.java:97)\n\tat com.oracle.mrktcld.microservice.controller.advise.impl.WrapInThreadAdvice$Wrapper.run(WrapInThreadAdvice.java:99)\n\tat java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)\n\tat java.util.concurrent.FutureTask.run(FutureTask.java:266)\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)\n\tat java.lang.Thread.run(Thread.java:748)\n]","status":"Failure","meta":null}

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Eloqua
2. Go to the OSC Integration App
3. Go to Settings> Connection
4. Enter the following Connection details and click on the 'Validate Credentials' button
URL: https://ehqm-dev1.fa.us2.oraclecloud.com
Username: Eloqua.API
Password:

Cause

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