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Oracle OSC App Issues Connecting (Doc ID 2452554.1)

Last updated on SEPTEMBER 27, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, CX Integration

The customer is receiving Invalid error when attempting to validate the connection between OSC and Eloqua.

Also, the following error when trying to create a new action.

{"requestId":"f9e09836-9ecd-4afb-b0db-bb1c1e1825b6","message":"failed: [ statusCode:500, reasonPhrase:\"Internal Server Error\", errorMessage:\"\"\n\tat\n\tat\n\tat\n\tat\n\tat\n\tat$$FastClassBySpringCGLIB$$5e0bcfb0.invoke()\n\tat org.springframework.cglib.proxy.MethodProxy.invoke(\n\tat org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.invokeJoinpoint(\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(\n\tat org.springframework.aop.aspectj.MethodInvocationProceedingJoinPoint.proceed(\n\tat$\n\tat java.util.concurrent.Executors$\n\tat\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(\n\tat java.util.concurrent.ThreadPoolExecutor$\n\tat\n]","status":"Failure","meta":null}

The issue can be reproduced at will with the following steps:
1. Login to Eloqua
2. Go to the OSC Integration App
3. Go to Settings> Connection
4. Enter the following Connection details and click on the 'Validate Credentials' button
Username: Eloqua.API


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