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FC0090 Connection Error With The OSC For Outlook Plugin Synchronization (Doc ID 2452765.1)

Last updated on SEPTEMBER 27, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Microsoft Outlook

Connection error with the OSC for Outlook plugin

See attachment for error message that displays when running the OSC for Outlook plugin

ERROR
-----------------------
Error code: FC0090

General log shows:


18-08-28 12:29:36.240489,T8220 ERROR first chance exception: struct resource_manager::resource_not_found: resource id 'error_id-FC0090' not found
18-08-28 12:29:36.241489,T8220 ERROR connector_site: 12:29:36.241489,<T8220>,{first chance exception}: class fusion::fusion_exception_impl<struct synchronization::sync_storage::transport_error>: Application experienced technical difficulties. Further troubleshooting should be done by technical support.
@@@@code:FC0090
@@@@rref:soap_2018-08-28T17-27-38-001.xml.gz.bin
@@@@message:The request channel timed out while waiting for a reply after 00:00:59.9989999. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.

InnerExceptiond:The HTTP request to 'https://ccou.fa.us6.oraclecloud.com/crmService/OutlookRequestHandlerService' has exceeded the allotted timeout of 00:00:59.9980000. The time allotted to this operation may have been a portion of a longer timeout.
@@@@result:error
18-08-28 12:29:36.398505,T8220 info sync_manager: synchronization finished. result: error (result code: FC0090, result message: 'Application experienced technical difficulties. Further troubleshooting should be done by technical support.', total duration: 116.923 seconds)
18-08-28 12:29:36.400505,T8220 info connector_site: 12:29:36.400505,<T8220>,{gen}: purpose=request_handler soap_file='soap_2018-08-28T17-27-38-001.xml.gz.bin' file_size='101777'
18-08-28 12:29:36.576523,T11836 info sync_manager: get_state for 'Remote' {C4DFDE1D-F2D8-015B-6BC8-2B65CA93C690} and 'Local' {D178E797-D142-41D4-988D-92F10E66C2C4}
18-08-28 12:29:36.579523,T11836 ERROR Tray Icon: Connection error: Message: Application experienced technical difficulties. Further troubleshooting should be done by technical support.
Error code: FC0090
18-08-28 12:34:34.473309,T11836 info gen: Shutting down the application...
18-08-28 12:34:34.878350,T10816 info connector_site: 12:34:34.878350,<T10816>,{gen}: purpose=request_handler soap_file='soap_2018-08-28T17-26-13-317.xml.gz.bin' file_size='13385'
18-08-28 12:34:34.988361,T11836 info User Profile Manager: Exiting...
18-08-28 12:34:35.001362,T11836 info entry: --- logging is finished ---

Soap dump shows:


</request>
<exception id="none" timestamp="8/28/2018 12:29:36 PM">
<message>
The request channel timed out while waiting for a reply after 00:00:59.9989999. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.
<inner_message>
The HTTP request to 'https://ccou.fa.us6.oraclecloud.com/crmService/OutlookRequestHandlerService' has exceeded the allotted timeout of 00:00:59.9980000. The time allotted to this operation may have been a portion of a longer timeout.
<inner_message>
The operation has timed out
</inner_message></inner_message></message>
</exception>
</root>


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run sync
2. Receive error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete Outlook sync

Changes

 

Cause

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