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Error 'Unable to connect to the database. Please run the database configuration tool or contact your administrator' When Logging into P6 Professional (Doc ID 2452802.1)

Last updated on APRIL 29, 2021

Applies to:

Primavera P6 Professional Project Management - Version 18.8 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8 and later
Primavera P6 Enterprise Project Portfolio Management - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to P6 Professional, the following error occurs:

Unable to connect to the database. Please run the Database Configuration tool or contact your administrator.

 The issue can be reproduced at will with the following steps:
1.  Attempt to login to P6 Professional.
2.  Note the error.

Changes

 

Cause

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