My Oracle Support Banner

Fusion Global Payroill: HDL Error - The procedure pay_entry_pkg.get_multiple_entry_count failed at step 1 (Doc ID 2454391.1)

Last updated on JANUARY 13, 2023

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version and later
Oracle Fusion Global Payroll - Version and later
Information in this document applies to any platform.
This note was created for Release The note has been reviewed and is current for release


When attempting to upload HDL file to create element entries, the following error occurs:

The message is ORA-20001: An error occurred. The procedure pay_entry_pkg.get_multiple_entry_count failed at step 1. Details: Your help desk was notified. ORA-06512: at "FUSION.PAY_ELEMENT_ENTRY_API", line 468 ORA-06512: at line 53

The issue can be reproduced at will with the following steps:
1. Create HDL file.
2. Upload HDL.
3. Receive the above error.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.