Territory Being Assigned Not According To The Criteria
(Doc ID 2454480.1)
Last updated on OCTOBER 19, 2023
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.18.05.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.18.05.0 version, Accounts, Contacts, Households
ACTUAL BEHAVIOR
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Territory Being Assigned Not According to the Criteria
8 Segments (Aux 1) as available dimensions
When we enter no Aux Dimension or non-applicable segment, it still applies to the bottom territory (not desired)
EXPECTED BEHAVIOR
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That when FED is selected as an Auxiliary Classification, the account assignment will not work in the normal flow.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create an account
2. Give Aux Classification the value FED
3. Run Assignment
4. Territory Texas-Fiber is assigned and should not be.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot trust Territory Assignment for Accounts.
Cause
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In this Document
Symptoms |
Cause |
Solution |