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Territory Being Assigned Not According To The Criteria (Doc ID 2454480.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Territory Being Assigned Not According to the Criteria

8 Segments (Aux 1) as available dimensions

When we enter no Aux Dimension or non-applicable segment, it still applies to the bottom territory (not desired)

EXPECTED BEHAVIOR
-----------------------
That when FED is selected as an Auxiliary Classification, the account assignment will not work in the normal flow.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an account
2. Give Aux Classification the value FED
3. Run Assignment
4. Territory Texas-Fiber is assigned and should not be.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot trust Territory Assignment for Accounts.

Cause

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In this Document
Symptoms
Cause
Solution
References


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