Payment Process Request (PPR) - Confirm Payment Error ORA-20001 AP_PMT_CALLOUT_PKG (Doc ID 2454605.1)

Last updated on DECEMBER 02, 2022

Applies to:

Symptoms

On : 11.13.18.02.0 version, Manage Payments-Prepare and Record Payments

When attempting to confirm a PPR
the following error occurs.

ERROR
-----------------------

Confirm Payment log file:

...
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete: Fatal: External app callout 'AP_PMT_CALLOUT_PKG.payments_completed', generated exception.
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete: SQL code: -20001
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete: SQL err msg: ORA-20001:
IBY_BUILD_INSTRUCTIONS_PUB_PKG.payment_file_confirmation: Error: Could not mark the payments associated with payment instruction 182045 as complete. Returning failure response ..
IBY_BUILD_INSTRUCTIONS_PUB_PKG.payment_file_confirmation: Exception occured when completing payment file
IBY_BUILD_INSTRUCTIONS_PUB_PKG.payment_file_confirmation: SQLCODE: -20001
IBY_BUILD_INSTRUCTIONS_PUB_PKG.payment_file_confirmation: SQLERRM: ORA-20001:

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Fusion Applications
2. Navigate to: Payables / Payments
3. Initiate a new PPR, print checks
4. Confirm payment fails

IBY_BUILD_INSTRUCTIONS_PUB_PKG.payment_file_confirmation: Exception occured when completing payment file
IBY_BUILD_INSTRUCTIONS_PUB_PKG.payment_file_confirmation: SQLCODE: -20001
IBY_BUILD_INSTRUCTIONS_PUB_PKG.payment_file_confirmation: SQLERRM: ORA-20001:


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot finish payment process

Cause

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