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Fusion Global Payroll : Quickpay error ORA-20001: A Previous Process That Was Run For This Payroll Relationship Error (Doc ID 2454837.1)

Last updated on SEPTEMBER 30, 2020

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to run Quickpay, Calculate Quickpay is in status "not started", Prepayment is in status "error".
The error occurs for all users having Payroll Administrator, Payroll manager custom roles.

ERROR
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A system error ORA-20001: A previous process that was run for this payroll relationship has an unresolved error or is marked for retry. Details: Before running this process, resolve the error or retry the previous process, as appropriate.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit Quickpay
2. Error occurs

Cause

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In this Document
Symptoms
Cause
Solution
References


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