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Clone Quote in Salesforce Does Not Open New CPQ Cloud Quote (Doc ID 2455151.1)

Last updated on JUNE 28, 2022

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 18 B and later
Information in this document applies to any platform.


When clicking the Clone Quote button in Salesforce, a Salesforce Records page is shown for the cloned quote.

The issue can be reproduced with the following steps:

  1. Open an opportunity in Salesforce (lightning or classic).
  2. Click the checkbox next to a quote.
  3. Click clone quote.
  4. Observe that you are not taken directly to Oracle CPQ Cloud, but instead to the Salesforce record page for the cloned quote.


The customer updated to the Summer '18 adapter, or performed their initial setup on Summer '18.


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