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Clone Quote in Salesforce Does Not Open New CPQ Cloud Quote (Doc ID 2455151.1)

Last updated on APRIL 12, 2021

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 18 B and later
Information in this document applies to any platform.

Symptoms

When clicking the Clone Quote button in Salesforce, a Salesforce Records page is shown for the cloned quote.

The issue can be reproduced with the following steps:

  1. Open an opportunity in Salesforce (lightning or classic).
  2. Click the checkbox next to a quote.
  3. Click clone quote.
  4. Observe that you are not taken directly to Oracle CPQ Cloud, but instead to the Salesforce record page for the cloned quote.

Changes

The customer updated to the Summer '18 adapter, or performed their initial setup on Summer '18.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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