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New Hire Life Event Goes To Processed Status For Converted Employees (Doc ID 2455501.1)

Last updated on JANUARY 15, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.18.05.0 and later
Oracle Fusion Benefits - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

 On : 11.13.18.05.0 version, Manage Benefits

ACTUAL BEHAVIOR
---------------
When attempting to convert 'Pending Worker' to 'Employee' and process the New Hire LE, It goes to a processed status

EXPECTED BEHAVIOR
-----------------------
Expect New Hire Life event goes to started status.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Employees are fed from Taleo as pending workers and then converted into employees
Process New Hire Life Event

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot enroll in benefits

Cause

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In this Document
Symptoms
Cause
Solution
References


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