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"The Dashboard Is Not Currently Available. Contact Your Administrator" Occurs after the Dashboard Built (Doc ID 2455580.1)

Last updated on MAY 27, 2020

Applies to:

Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 17.1 and later
Information in this document applies to any platform.

Symptoms

After a new domain is built using Bootstrap, the dashboard shows up but as soon as the "Refresh" is pressed, the following error is returned:

"The dashboard is not currently available. Contact your administrator"

Steps to Recreate:

1. Transfer configuration, hierarchy files, batch_control files to the SFTP folder along with COMPLETE file.
2. Build the domain using bootstrap.
3. After domain is built, build a Planning Administration workbook.
4. Click refresh on dashboard and the error occurs.

Changes

 

Cause

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