ACK Transmission to Argus is Failing
(Doc ID 2455836.1)
Last updated on JULY 13, 2023
Applies to:
Oracle Life Sciences Argus Safety Cloud Service - Version 8.0 and laterInformation in this document applies to any platform.
Symptoms
ACK transmission to Argus is failing with the following error message.
Error 1)
Error(Error(com.cyclonecommerce.tradingengine.transport.UnableToConnectException: Error connecting to HTTP server XXXX-XXXXX-XXX.oracleindustry.com/XXX.XXX.XXX.XXX:XXXX, timeout=30s (30,000ms); javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Unable to validate: Version: 3 Serial Number:
...
...
URL(https://XXXX-XXXXX-XXX.oracleindustry.com:XXXX/exchange/ARGUS), Name(XXX_XX_HTTPS)))
Also in the transmission status is stuck at "EDI In" in Worklist > Bulk ICSR Transmit screen with the following error in the status details.
Error 2)
ESM service has successfully created the file <XXXXXXXXX_XXXXXXXXXX_XXXXXXXXXXXXXX.xml> > for Message number <XXXX> sent to Agency <XXXXXX> in the outgoing folder <\\XX.XXX.XX.XXX\XX.XXX.XX.XXX_XX-XXXX-XXXX-XXXXX_XXXXX\XXXXXXX\XXXXXXX\>
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |