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Can Not Update Existing Customer Profiles using FBDI template with NO ERROR DATA in TCA Bulk Report or HZ_IMP_ERRORS (Doc ID 2455975.1)

Last updated on DECEMBER 13, 2023

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Customer Import

Actual Behavior
============

Cannot Update Existing Customer Profiles using FBDI Template

ERROR
=======

NO ERROR DATA in TCA Bulk Report or HZ_IMP_ERRORS table

STEPS
======
The issue can be reproduced at will with the following steps:
1. Import/update Customer Profile using FBDI Bulk template
2. Process ends successfully with no error in the Customer Data Report
3. Review customer account profile no changes were made.

BUSINESS IMPACT
=================

The issue has the following business impact:
Due to this issue, users cannot update existing customers profile.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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