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The User Can Not Delete Sales Account Without Taken Sales Administration Role (Doc ID 2457533.1)

Last updated on DECEMBER 03, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Delete Sales Account button is grayed out.
The user cannot delete Accounts.

EXPECTED BEHAVIOR
-----------------------
Expected to see button enabled.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login in OSC
2. Navigate to Account > Edit Account
3. Action > Delete account button is grayed out

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Delete Accounts

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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