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OSC for Outlook: Error "collisions detected." After Entering Login Details (Doc ID 2457619.1)

Last updated on OCTOBER 09, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Microsoft Outlook

Outlook Fails to Connect

User is at login screen and once he enters his credentials it fails to connect and gives a message of "collisions detected."

"collisions detected."

Error in general log:
18-05-18 08:40:26.230169,T8824 info sync_manager: get_state for 'Remote' {1AB64C99-80D6-95CF-4687-4051AB9B025F} and 'Local' {CBE85016-1645-41D3-8E6B-83BC74613532}
18-05-18 08:40:26.292570,T8824 info sync_manager: synchronization finished. result: warning (result code: SW0002, result message: 'detected: 1 conflict(s), 0 duplicate(s), 70 issue(s), 0 confirmation(s)', total duration: 159.605 seconds)
18-05-18 08:40:26.292570,T8824 info connector_site: 08:40:26.292570,<T8824>,{gen}: purpose=request_handler soap_file='soap_2018-05-18T07-37-45-300.xml.gz.bin' file_size='254265'
18-05-18 08:40:26.526570,T4032 info sync_manager: get_state for 'Remote' {1AB64C99-80D6-95CF-4687-4051AB9B025F} and 'Local' {CBE85016-1645-41D3-8E6B-83BC74613532}
18-05-18 08:40:26.526570,T4032 info logf: Registered 1 collisions, 0 duplications, 70 issues and 0 confirmations
18-05-18 08:40:26.526570,T4032 warn Tray Icon: Collisions detected: Collision conflicts were detected during synchronization.
18-05-18 08:57:13.891809,T4032 info logf: Beginning application shutdown
18-05-18 08:57:14.032210,T4032 info User Profile Manager: Exiting...
18-05-18 08:57:14.032210,T4032 info entry: --- logging is finished ---


The issue can be reproduced at will with the following steps:
1. Login to outlook plugin for OSC
2. Get error

The issue has the following business impact:
Due to this issue, user cannot login to OSC for outlook


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