Unable to Return Item in an Fulfilled Order with "There are no returnable items in your order" Error
(Doc ID 2457776.1)
Last updated on DECEMBER 11, 2020
Applies to:Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.
Reported Version: 18.4
Unable to return items from a fulfilled order.
Seeing the below error.
The issue happens with various orders.
1. Log into occs-agent
2. Open 'Orders'
3. Search for an order with id
4. Open the order
5. The order is displayed, at the top it says "Order Number o###### - Fulfilled"
6. Press "Return Items" --> No items are listed and the above error is displayed.
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