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Unable to Return Item in an Fulfilled Order with "There are no returnable items in your order" Error (Doc ID 2457776.1)

Last updated on DECEMBER 11, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.
Reported Version: 18.4

Symptoms

Unable to return items from a fulfilled order.
Seeing the below error.

The issue happens with various orders.

Reproducible Steps:
1. Log into occs-agent
2. Open 'Orders'
3. Search for an order with id
4. Open the order
5. The order is displayed, at the top it says "Order Number o###### - Fulfilled"
6. Press "Return Items" --> No items are listed and the above error is displayed.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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