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PBCS: Smart View Sessions Logout Periodically and will Prompt for Credentials (Doc ID 2458152.1)

Last updated on OCTOBER 09, 2019

Applies to:

Oracle Planning and Budgeting Cloud Service - Version N/A to N/A [Release 11.1]
Information in this document applies to any platform.

Symptoms

After approximately three minutes of inactivity the SmartView Session will timeout and the user is prompted to enter login credentials again.

Confirmed HTTP Session Timeout (KeepAliveTimeout, ReceiveTimeout, ServerInfoTimeout) configured correctly per Oracle Smart View for Office Installation and Configuration Guide section "Smart View HTTP Session Timeout".

https://docs.oracle.com/applications/smartview/720/SVNST/smart_view_http_session_timeout.htm#SVNST-troubleshooting_29

Also confirmed behavior not related to a proxy timeout.

Cause

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In this Document
Symptoms
Cause
Solution
References


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